Frequently asked questions ❓

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How is the StrideWell Massager different from a regular heating pad or basic massager?

Unlike a basic heating pad, the StrideWell combines three proven therapeutic methods: Smart Infrared Heat (which penetrates deeper than surface heat), Healing Red Light Therapy (targeting cell regeneration), and Targeted Vibration Massage. This multi-therapy approach ensures comprehensive relief, not just temporary warmth.

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Is the Red Light Therapy safe for my skin and joint?

Yes. The built-in Red Light Therapy is a non-invasive treatment used to aid in cell regeneration and tissue repair, promoting long-term joint health. It is safe and designed to penetrate deep to target the root cause of discomfort without harming the skin.

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How long until I feel relief, and how often should I use it?

Many customers report feeling instant, calming relief from the vibration and heat. For best results, we recommend using the device for 15-20 minutes, once or twice daily, to achieve sustained reduction in chronic pain and stiffness.

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Can I wear the massager while I am walking or moving around?

Yes, absolutely. The StrideWell is Portable & Rechargeable and features a cordless design. Its ergonomic design and adjustable straps ensure maximum contact while remaining secure, meaning you can use it while relaxing, working, or traveling.

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Will the StrideWell fit my knee, and is it suitable for large legs?

Yes, the device is designed with adjustable straps to comfortably and securely fit a wide range of knee sizes. One customer even noted that it fits "big legs" very well.

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Do I need a doctor's prescription or approval to use the StrideWell?

The StrideWell is a personal wellness device that offers drug-free therapy. While it uses proven methods like Physiotherapy Massage and Hot Compress, it is not a medical device. If you have any serious underlying medical conditions, such as a recent surgery, joint replacement, or use a pacemaker, always consult your doctor or physiotherapist first.